Here's an example of how I took 100% responsibility, and achieved a result that many people said was outside of my control.
For many months I've been wanting to work with Lifelong Learning Institute (LLI) here in Singapore and rent their venue. But, there was ONE major blocker. Their Terms & Conditions were onerous and clings on a 'Playing NOT to Lose' mindset that doesn't serve anyone except themselves. It defeats the purpose and values of the institute.
“Irrespective of any other provision in this document, LLI reserves the rights to cancel any booking at any time without giving any reasons whatsoever and any refund to be made, shall be at the sole discretion of LLI."
In fact several organisations and clients I've worked with, rejected this one clause in their Terms and Conditions. Due to this clause, LLI have lost many opportunities to rent out their beautiful and professionally managed venue.
After 11 long months jumping through many hoops, multiple junior employees, a few managers, two directors and then the Executive Director himself... I finally managed to influence them to adopt a Playing to Win Mindset, and change the terms!
The new clause now says:
“Irrespective of any other provision in this document, LLI reserves the rights to cancel any booking at any time without giving any reasons whatsoever. In such instance, all payments made will be refunded and LLI shall not be liable for any expenses/losses whatsoever incurred. Alternatively, the applicant may in LLI's sole discretion be offered the option to change the date of the event, subject to availability."
Now, I could have easily said this is not my problem and find another venue provider. However in the Playing to Win™ mindset and core values, this does not sit well with me. I will have one lesser venue partner. So, instead of saying who's to blame, what can I do to take 100% responsiblity? I put this issue as a backlog with LLI to solve over a period of 11 months until we achieve a win-win solution.